12Go app is an online travel agency on your phone that offers various means of transportation like trains, buses, ferries, transfers, minivans, taxis and flights to your desired locations anywhere, regionally and worldwide. We provide access to more than 1.5 mln destinations including:

Chiang Mai, Baguio, Caticlan, Pattaya, Naga, Koh Samui, Cebu, Vigan, Bacolod, Coron, Bangkok, Phuket, Bohol, Siem Reap, Ayutthaya, Manila, Laoag, Chiang Rai, Koh Phangan, Hua Hin, Legazpi, Krabi, Koh Tao, Sapa, Surat Thani, Pai, Singapore, El Nido, Krabi, Koh Phi Phi, Kanchanaburi, Koh Chang, Phnom Penh, Kuala Lumpur, Iloilo, Batangas, Ninh Binh and others

We work with over 1600 travel operators and main of them include:
2Go Travel, DLTBCo, Penafrancia Tours, Isarog Line, Thai Railways, Sri Lanka Railways, Vietnam Railways, Starlite Ferries, Victory Liner, Oceanjet, Lomprayah, Greenbus, Rsl Bus, Raja Ferry, Coda Lines, Farinas Trans, Starmart Express, Sri Maju, JJ Express, Giant Ibis, Virak Buntham, Hahn Cafe, KTM.

Booking Process
When our customer makes a booking through our website or an app we provide an e-ticket immediately after the payment, according to the transportation services company, for most of the operators. The process of reserving a ticket is simple and convenient - select your point of departure and destination, pick a travel date, return date (or choose a one-way option) and select the number of passengers in your group. After, just click the green button 'Find Tickets'. Remember to always click on "Find tickets" after you have changed the date/departure/destination. You will see all the available trips sorted by departure time, departure point and means of transport. Select one that fits your requirements and click 'Buy ticket'. After completing previous steps, the user is transferred to the page that requests contact, identification information and payment of choice method as well as to agree to 12Go "Terms and conditions", "Privacy Policy" and Cancellation Policy". The final window gives you an option to book another trip or confirm check out. With our application it is possible to browse deals by sorting the following aspects: recommended, cheapest, fastest, top-rated, earliest to latest and vice versa. Also, you can apply useful filters to select the following: your price range using a slider bar, mode of transportation, departure and arrival time window, operating company, departure and arrival stations. We provide our clients with a great variety of transportation means, cheap prices and great quality that comes with a pleasant experience. Travel the World on a Budget with 12Go!

Other services
Our other services include travel insurance, railway passes, and day trips, hotel booking and car rent for most of the available destinations. Our travel inventory is available on the same platform for comparison and interline ticketing - we connect directly to supplier systems via API.

Payment methods
Pay via PayPal, credit/debit card or your local payment method. After successful payment, you will instantly receive an email confirmation. You can be certain that our customer service team is always there to help if necessary - just contact them and they will resolve any problem and provide you any information you might need.

Customer Support:
We provide 7 days a week multilingual online support from 10:00 - 20:00 ICT, which includes live chat and phone calls through registered account on 12go.co via pressing the support call button. Besides, you can always ask the support team a question inside of our app by providing an email and booking number or browse articles about FAQ. Since the establishment of our company, we have accumulated 150k trusted reviews from our customers that provide transparency and gives an insight into how we handle things. We strive to be honest and genuine with our customers by providing the best possible experience. We are always ready to give a hand in finding a fair deal for our clients!