Cisco Technical Support
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Page Modifiée le: 7 février 2022
Play Cisco Technical Support on PC
The Cisco Technical Support mobile application is like a virtual library, providing users access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:
• ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Catalyst and Nexus Switches for the Enterprise and Data Center
• Meraki Wireless (Wi-Fi) Access Points and Controllers
• ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
• Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
• Data Center products (Nexus Switches, UCS Servers)
Cisco Technical Support Basic Features - Available to all users:
• Engage with fellow networking professionals within the Cisco Support Communities. Ask and answer questions, gain reputation, and more!
• View product-specific support content for over 7,000 Cisco products
• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications
• Access to the Cisco Reseller Locator located in Tools
• Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"
• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service
Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:
Support Cases & RMAs:
• View, Edit and Create support cases and track return RMAs
• Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)
• Receive support case updates via mobile push notifications
• "My Notifications" stores your support case related notifications over the prior 30 days.
• Contact your assigned TAC engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent support cases for easy reference from "My Shortcuts"
• Request case updates, case closure, and reopen cases with a single tap
Support Contract & Product Coverage Information:
• View contract information and set expiration reminders with "My Contracts"
• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"
• Validate and update an installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"
Bug Search Tool:
• Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting
• Bookmark software bugs for easy access from "My Shortcuts"
• Research Cisco software bugs by product, IOS version, or keyword
Tools:
• Basic SSH/Telnet client for remotely connecting to network devices
• VCS Service Checker
• IPsec Overhead Calculator
Do you have questions or want to provide feedback? Send us an email at: ctsmobilefeedback@external.cisco.com
Jouez à Cisco Technical Support sur PC. C'est facile de commencer.
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Téléchargez et installez BlueStacks sur votre PC
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Connectez-vous à Google pour accéder au Play Store ou faites-le plus tard
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Recherchez Cisco Technical Support dans la barre de recherche dans le coin supérieur droit
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Cliquez pour installer Cisco Technical Support à partir des résultats de la recherche
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Connectez-vous à Google (si vous avez ignoré l'étape 2) pour installer Cisco Technical Support
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Cliquez sur l'icône Cisco Technical Support sur l'écran d'accueil pour commencer à jouer