The new Vaillant serviceASSIST app completes the Vaillant service offering and enables Vaillant Advance partners to offer their clients first class service, 24/7 supported by Vaillant.

It allows you as a Vaillant Advance partner to explore new business opportunities and to improve the profitability of your service offering.

How? Through…

…IMPROVED SERVICE EFFICIENCY
• Use the new status history of clients’ heating systems to make faster diagnostics and to get rid of inefficient repair appointments
• Get improved failure diagnostics and spare part recommendations to increase first time fix
• Get installation and operation instructions in one place with the new code finder

…PLANNABLE PROACTIVE BUSINESS
• Be actively notified about new issues at your clients and make your business more plannable by selecting the right colleague in your team for the right job
• Manage your customers’ heating system easily at the office or on the go by connecting their boiler through Vaillant’s secure digital platform

…CLIENT & LEAD PROTECTION
• Protect your customer leads and keep customer loyalty high by reducing the time your clients must wait for the service intervention

How serviceASSIST works:

Once you have downloaded the app, you can log in with your existing Vaillant Advance credentials.

After login you can start connecting Vaillant heating systems with a vSMART and adding clients to your customer list. You can also look up error codes in the code finder and have access to the documentation for Vaillant products.

Vaillant serviceASSIST is exclusively for Vaillant partners.