transcript
Koopatroopa787:
Hello, everyone. My name is Koopa and today we’re going to talk about how to moderate your chat with BlueStacks Streamer Academy. Moderating chat on Twitch is one of the most important things, because the chat is what makes it such an interactive and fun experience for everyone. When you first start streaming, there’s not going to be anyone that really knows you. You don’t have any moderators. You don’t have anyone that you can trust. People are just out to get you. They’re like, “Oh, look. It’s someone new. Let’s rip on them.” Either because it’s your quality isn’t as good, you made a mistake with your UI or maybe just for whatever reason you have someone that had a bad day and they want to try and take it out on you. Those are the trolls, the internet bullies. You have to have people that you can trust. You have to take advantage of the powers that you have to either time them out or moderate chat or tell them, “Hey, that’s against the chat rules.”
Once you establish that and you show them that you have a backbone and you don’t let them push you around, this is going to allow you to have the experience that you’re looking for on Twitch, where you actually get to build a community that you can enjoy, and build this community of followers and viewers where it’s like they’re people like you. They have similar interest. Everyone’s just there to have a good time and chat and there’s not just going to be people that are saying childish things and just there to provoke you and to get some kind of negative emotion. That’s not, what as a broadcaster, what you want to be happening in your chat. It happens, every once and awhile, even in my chat, after two and a half years, and having over 50 moderators that I can trust to get some random newbie coming into the chat that’s just says the most negative thing out of the blue. A lot of times my moderators will time them out or handle it before I can even see it. That’s what you have to build up to. It’s just going to take time.
Let’s get into it. Where do you start? What is the best way to start this process of moderating your chat as a new broadcaster on Twitch. Let’s start out by going into the channel and videos, into your Twitch settings. Here you’re going to find some of the basic things that you can use to help moderate your chat without any effort. If you scroll down, you’ll see a block hyperlinks. Definitely click that. That way, anyone that posts links in chat will automatically be deleted through Twitch. Banned words, this is something where you can type in anything, anything that you might find as some way words, like negative or a word you don’t want to see in chat. Let’s say if someone compromises something about you, whether it’s your real load name or last name or an address, you can simply type that in here. That way when anyone types it, it will be banned as well.
Chat rules, this is where we establish the rules. A first time viewer has to agree to this. This is a good place where you could type out, be nice to everyone in the chat. Something like this. There’s tons of things you could type this. No foul language. You could say things like no spamming. You can say things like just treat others the way you’d like to be treated. Things like that. You can make your own. You can make this be short. You can make it be something simple or as complex as you’d like it to. This is one of the new features that is recently implemented into Twitch. When I first started streaming, this wasn’t even here. Then, of course, here you can see everyone that’s been banned in your chat. I’ve done like several mass unbans. This list is a lot smaller than it has been in the past. These are things that you can use directly under your Twitch settings. This can help you moderate your chat without really taking any extra energy from you during your broadcast.
Here we are looking at the dashboard for my channel as well as you can see the chat here at the same time. If I were to click on someone else’s username here. I’m using just one of my subscribers as an example. He’s going to help me out with this. If I click on his name. Let’s pretend DublM is being, he’s harassing me. He’s treating me unfairly and I want to time him out. I want to put him into the corner. It’s very simple alls you have to do is click on his name. You have different options. You can either do a temporary 10 minute ban, one hour, eight hour, 24 hours, or a permanent ban. Most times, on a … Use this at your discretion. I would say most time I do a 10 minute or a one hour ban. There’s very few things that people can do or say to where it is a permanent ban. It has to be pretty severe to do this. Once you ban them permanently, they can’t talk in your channel ever again unless you unban them manually or do a mass unban. Keep that in mind.
You can also use this to promote someone to a moderator. Now, when it’s someone you trust like Dub, he’s been one of my subscribers and I’ve known him on Twitch for almost three years now. This sword next to his name means he’s a channel moderator. He has the same ability to actually purge someone else like kaizik here. If he says something or if he feels like at his own discretion if someone is not obeying the chat rules or not being constructive or saying something mean, he can do the same things as well. He has the same power that I have. I just have the ability to ban him, which the other moderators can’t do. Another moderator can’t ban another moderator. Only I have that privilege. You as the broadcaster have the biggest sword, as it were. If anyone’s saying something mean, you just have to manually ban them.
Now, I honestly don’t know why all these people are coming into chat now. They must somehow know I’m here. This is a good example on how to use the ban/time out powers that you have as a broadcaster. Don’t forget about these, you definitely need to take advantage of them. If you don’t people are going to walk all over you. That about does it for all the basics on how to moderate your Twitch chat. I can’t say enough. Make sure you are on the lookout for people to help moderate your chat from day one. As the broadcaster who’s not only playing a game, but managing all your chat tools and all the other programs going on and your different monitors and then trying to interact with individual people, it’s very tough to actually capture or notice, sometimes, when someone’s saying something inappropriate or being disrespectful to other people.
You’re going to want to have other moderators or other people just working with you to help time those people out or to say, “Hey, this is not necessarily the best thing to say.” Or even someone just to help them answer a question that you’ve answered 100 times already, someone else to kind of be there and be like, “Oh, this is this, this is that.” That way you don’t find yourself repeating the same thing over and over and over again. This has been another BlueStacks Streamer Academy video. My name is Koopa. I hope this has helped you teach you a few things about how to moderate your Twitch chat. We’ll see you in the next video.